---
title: How can I swap the size of my Honorary Elf Hat?
description: "If you purchased and have received your Honorary Elf Hat, and the sizing does not fit your Human Folk, please contact us using our Contact Form.\n\nPlease note: we do not accept exchanges or returns for items bought via our Lapland Online Store, during your visit to our live experience."
---

[Skip to content](https://kb.laplanduk.co.uk/knowledge/how-can-i-swap-my-honorary-elf-hat-size#main-content)

[CONTACT US](https://kb.laplanduk.co.uk/knowledge/kb-tickets/new?hsLang=en)

[![BELIEVE-LOGO-Faux-Gold-SCREEN-reduced-safety](https://kb.laplanduk.co.uk/hs-fs/hubfs/BELIEVE-LOGO-Faux-Gold-SCREEN-reduced-safety.png?width=300&height=155&name=BELIEVE-LOGO-Faux-Gold-SCREEN-reduced-safety.png)](https://portal.laplanduk.co.uk/)

Open main navigation

Close main navigation

- [CONTACT US](https://kb.laplanduk.co.uk/knowledge/kb-tickets/new)
- [Back To Website](https://portal.laplanduk.co.uk/)

[Back To Website](https://portal.laplanduk.co.uk/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Elf Help Centre](https://kb.laplanduk.co.uk/knowledge?hsLang=en)
2. [Lapland Store (Online)](https://kb.laplanduk.co.uk/knowledge/lapland-store-online?hsLang=en)
3. [Honorary Elf Hats](https://kb.laplanduk.co.uk/knowledge/lapland-store-online?hsLang=en#honorary-elf-hats)

# How can I swap the size of my Honorary Elf Hat?

If you purchased and have received your Honorary Elf Hat, and the sizing does not fit your Human Folk, please contact us using our [Contact Form](https://kb.laplanduk.co.uk/knowledge/kb-tickets/new?hsLang=en).

Please ensure you use the email address associated with your Lapland Online Store order, quote the order reference and provide full details of your enquiry.

Please note: we do not accept exchanges or returns for items bought via our [Lapland Online Store](https://shop.laplanduk.co.uk), during your visit to our live experience.

 

- [Ticket Release/Ticket Questions](https://kb.laplanduk.co.uk/knowledge/ticket-release-ticket-questions?hsLang=en)
- [MyLapland](https://kb.laplanduk.co.uk/knowledge/mylapland?hsLang=en)
- [Invitations](https://kb.laplanduk.co.uk/knowledge/invitations?hsLang=en)
- [Visit Information](https://kb.laplanduk.co.uk/knowledge/visit-information?hsLang=en)
- [Accessibility & Superstar Day](https://kb.laplanduk.co.uk/knowledge/accessibility-superstar-day?hsLang=en)
- [Golden Experience](https://kb.laplanduk.co.uk/knowledge/golden-experience?hsLang=en)
- [Refunds and Cancellations](https://kb.laplanduk.co.uk/knowledge/refunds-and-cancellations?hsLang=en)
- [General](https://kb.laplanduk.co.uk/knowledge/general?hsLang=en)
- [The Elven World](https://kb.laplanduk.co.uk/knowledge/the-elven-world?hsLang=en)
- [Lapland Store (Online)](https://kb.laplanduk.co.uk/knowledge/lapland-store-online?hsLang=en#main-content)

    - [Honorary Elf Hats](https://kb.laplanduk.co.uk/knowledge/lapland-store-online?hsLang=en#honorary-elf-hats)
    - [Tree of Treasures Collection](https://kb.laplanduk.co.uk/knowledge/lapland-store-online?hsLang=en#tree-of-treasures-collection)
    - [The Advent of Belief](https://kb.laplanduk.co.uk/knowledge/lapland-store-online?hsLang=en#the-advent-of-belief)
- [Lapland Store (Live Experience)](https://kb.laplanduk.co.uk/knowledge/lapland-store-live-experience?hsLang=en#main-content)

    - [Photography](https://kb.laplanduk.co.uk/knowledge/lapland-store-live-experience?hsLang=en#photography)

[![Chill listening crop-3](https://kb.laplanduk.co.uk/hs-fs/hubfs/Lapland%20Logo%20copy-1.png?width=200&height=67&name=Lapland%20Logo%20copy-1.png "Chill listening crop-3")](https://portal.laplanduk.co.uk/)

Copyright © 2026, LaplandUK