Ticket Release/Ticket Questions
Here you can find answers to all questions surrounding purchasing tickets for our magical Christmas Experience.
- What is the Lapland Experience?
- How do I book tickets for LaplandUK?
- How do I make a booking?
- When are tickets on sale?
- Where do tickets go on sale?
- What dates can I book to visit Lapland?
- How much are tickets for Lapland?
- What's included in the ticket price?
- Is the experience the same every year?
- What information do I need to make a booking?
- What are the invitations and invitation boxes for?
- Do you offer discounts for Blue Light workers? (NHS, Military, Ambulance, and Fire Department)
- What is Superstar Day?
- When do tickets for Superstar Day go on sale?
- Why are adult and child tickets the same price?
- Who is allowed to attend on a child ticket?
- What's included in an infant ticket (0-12 months)?
- How do I make a booking for more than eight people?
- We have booked for 8 people, but want to bring 9 - What can we do?
- What debit or credit cards do you accept for making a booking?
- Do you offer payment plans?
- When will my booking confirmation arrive?
- I was unable to complete my booking, what do I do?
- What is 'MyLapland'?
- My postal address is incorrect, how do I update it?
- What are your tour times?
- Can I move my booking between Ascot and Manchester?
- Can we go through the experience with another booked group?
- Do you offer complimentary tickets for charities or individuals?
- Is there a second booking window?
- Will there be more than one Ticket Release date for Lapland 2026?
- Can I buy tickets someone else is selling?
- Can I transfer my booking to another family?
- I ordered an additional invitation box that I don't need - Can I have a refund?
- I have made 2 bookings by mistake - Can I have a refund?
- I have emailed you but have not heard back - What can I do?
- Do you have a phone number for customer service?