--- title: Ticket Release/Ticket Questions | Elf Help Centre description: Here you can find answers to all questions surrounding purchasing tickets for our magical Christmas Experience. --- [Skip to content](https://kb.laplanduk.co.uk/knowledge/ticket-release-ticket-questions#main-content) [CONTACT US](https://kb.laplanduk.co.uk/knowledge/kb-tickets/new) [![BELIEVE-LOGO-Faux-Gold-SCREEN-reduced-safety](https://kb.laplanduk.co.uk/hs-fs/hubfs/BELIEVE-LOGO-Faux-Gold-SCREEN-reduced-safety.png?width=300&height=155&name=BELIEVE-LOGO-Faux-Gold-SCREEN-reduced-safety.png)](https://portal.laplanduk.co.uk/) Open main navigation Close main navigation - [CONTACT US](https://kb.laplanduk.co.uk/knowledge/kb-tickets/new) - [Back To Website](https://portal.laplanduk.co.uk/) [Back To Website](https://portal.laplanduk.co.uk/) How can we help you? - There are no suggestions because the search field is empty. 1. [Elf Help Centre](https://kb.laplanduk.co.uk/knowledge) 2. [Ticket Release/Ticket Questions](https://kb.laplanduk.co.uk/knowledge/ticket-release-ticket-questions) # Ticket Release/Ticket Questions Here you can find answers to all questions surrounding purchasing tickets for our magical Christmas Experience. - [What is the Lapland Experience?](https://kb.laplanduk.co.uk/knowledge/what-is-the-lapland-experience) - [How do I book tickets for LaplandUK?](https://kb.laplanduk.co.uk/knowledge/knowledge/how-do-i-book-ticket-for-lapland) - [How do I make a booking?](https://kb.laplanduk.co.uk/knowledge/how-do-i-make-a-booking) - [When and where do tickets go on sale?](https://kb.laplanduk.co.uk/knowledge/knowledge/when-are-tickets-on-sale) - [What dates can I book to visit Lapland?](https://kb.laplanduk.co.uk/knowledge/what-dates-can-i-book-to-visit-lapland-) - [How much are tickets for Lapland?](https://kb.laplanduk.co.uk/knowledge/knowledge/how-much-are-tickets-for-lapland) - [What's included in the ticket price?](https://kb.laplanduk.co.uk/knowledge/whats-included-in-the-ticket-price-1) - [Is the experience the same every year?](https://kb.laplanduk.co.uk/knowledge/knowledge/is-the-experience-the-same-every-year) - [What information do I need to make a booking?](https://kb.laplanduk.co.uk/knowledge/knowledge/what-information-do-i-need-to-make-a-booking) - [What are the invitations and invitation boxes for?](https://kb.laplanduk.co.uk/knowledge/what-are-the-invitations-and-invitation-boxes-for) - [Do you offer discounts for Blue Light workers? (NHS, Military, Ambulance, and Fire Department)](https://kb.laplanduk.co.uk/knowledge/do-you-offer-discounts-for-blue-light-workers) - [What is Superstar Day?](https://kb.laplanduk.co.uk/knowledge/what-is-super.star-day) - [When do tickets for Superstar Day go on sale?](https://kb.laplanduk.co.uk/knowledge/when-do-tickets-for-superstar-day-go-on-sale) - [Why are adult and child tickets the same price?](https://kb.laplanduk.co.uk/knowledge/why-are-adult-and-child-tickets-the-same-price) - [Who is allowed to attend on a child ticket?](https://kb.laplanduk.co.uk/knowledge/who-is-allowed-to-attend-on-a-child-ticket) - [What's included in an infant ticket (0-12 months)?](https://kb.laplanduk.co.uk/knowledge/whats-included-in-an-infant-tickets-0-12-months) - [How do I make a booking for more than eight people?](https://kb.laplanduk.co.uk/knowledge/how-do-i-make-a-booking-for-more-than-8-people) - [We have booked for 8 people, but want to bring 9 - What can we do?](https://kb.laplanduk.co.uk/knowledge/we-have-booked-for-8-people-but-want-to-bring-9-what-can-we-do) - [What debit or credit cards do you accept for making a booking?](https://kb.laplanduk.co.uk/knowledge/what-debit-or-credit-cards-do-you-accept-for-making-a-booking-) - [What payment methods do you offer?](https://kb.laplanduk.co.uk/knowledge/what-payment-methods-do-you-offer) - [When will my booking confirmation arrive?](https://kb.laplanduk.co.uk/knowledge/when-will-my-booking-confirmation-arrive) - [I was unable to complete my booking, what do I do?](https://kb.laplanduk.co.uk/knowledge/i-was-kicked-out-of-the-booking-process-what-do-i-do) - [What is 'MyLapland'?](https://kb.laplanduk.co.uk/knowledge/what-is-mylapland) - [My postal address is incorrect, how do I update it?](https://kb.laplanduk.co.uk/knowledge/mu-postal-address-is-incorrect-how-do-i-update-it) - [What are your tour times?](https://kb.laplanduk.co.uk/knowledge/what-are-your-tour-times) - [Can I move my booking between Ascot and Manchester?](https://kb.laplanduk.co.uk/knowledge/can-i-move-my-booking-between-london/ascot-and-manchester-if-needed) - [Can we go through the experience with another booked group?](https://kb.laplanduk.co.uk/knowledge/same-team-request) - [Do you offer complimentary tickets for charities or individuals?](https://kb.laplanduk.co.uk/knowledge/knowledge/do-you-offer-complimentary-tickets-for-charities) - [Will there be more than one Ticket Release date for Lapland 2026?](https://kb.laplanduk.co.uk/knowledge/knowledge/will-there-be-a-second-ticket-release-for-manchester) - [Can I buy tickets someone else is selling?](https://kb.laplanduk.co.uk/knowledge/can-i-buy-tickets-someone-else-is-selling) - [Can I transfer my booking to another family?](https://kb.laplanduk.co.uk/knowledge/can-i-transfer-my-booking-to-another-family) - [I ordered an additional invitation box that I don't need - Can I have a refund?](https://kb.laplanduk.co.uk/knowledge/i-ordered-an-additional-box-as-i-did-not-realise-1-was-included-can-i-have-refund) - [I have made 2 bookings by mistake - Can I have a refund?](https://kb.laplanduk.co.uk/knowledge/i-have-made-2-bookings-by-mistake-can-i-have-a-refund) - [I have emailed you but have not heard back - What can I do?](https://kb.laplanduk.co.uk/knowledge/knowledge/i-have-emailed-you-but-not-heard-back-what-can-i-do) - [Do you have a phone number for customer service?](https://kb.laplanduk.co.uk/knowledge/do-you-have-a-phone-number-for-customer-service) See less ▼ - [Ticket Release/Ticket Questions](https://kb.laplanduk.co.uk/knowledge/ticket-release-ticket-questions) - [MyLapland](https://kb.laplanduk.co.uk/knowledge/mylapland) - [Invitations](https://kb.laplanduk.co.uk/knowledge/invitations) - [Visit Information](https://kb.laplanduk.co.uk/knowledge/visit-information) - [Accessibility & Superstar Day](https://kb.laplanduk.co.uk/knowledge/accessibility-superstar-day) - [Golden Experience](https://kb.laplanduk.co.uk/knowledge/golden-experience) - [Refunds and Cancellations](https://kb.laplanduk.co.uk/knowledge/refunds-and-cancellations) - [General](https://kb.laplanduk.co.uk/knowledge/general) - [The Elven World](https://kb.laplanduk.co.uk/knowledge/the-elven-world) - [Lapland Store (Online)](https://kb.laplanduk.co.uk/knowledge/lapland-store-online#main-content) - [Honorary Elf Hats](https://kb.laplanduk.co.uk/knowledge/lapland-store-online#honorary-elf-hats) - [Tree of Treasures Collection](https://kb.laplanduk.co.uk/knowledge/lapland-store-online#tree-of-treasures-collection) - [Lapland Store (Live Experience)](https://kb.laplanduk.co.uk/knowledge/lapland-store-live-experience#main-content) - [Photography](https://kb.laplanduk.co.uk/knowledge/lapland-store-live-experience#photography) [![Chill listening crop-3](https://kb.laplanduk.co.uk/hs-fs/hubfs/Lapland%20Logo%20copy-1.png?width=200&height=67&name=Lapland%20Logo%20copy-1.png "Chill listening crop-3")](https://portal.laplanduk.co.uk/) Copyright © 2026, LaplandUK