---
title: What is 'MyLapland'?
description: MyLapland serves as your personalised portal, where you can manage your booking and customise your Small Folk’s personal information for Father Christmas.
---

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1. [Elf Help Centre](https://kb.laplanduk.co.uk/knowledge?hsLang=en)
2. [Ticket Release/Ticket Questions](https://kb.laplanduk.co.uk/knowledge/ticket-release-ticket-questions?hsLang=en)

# What is 'MyLapland'?

## MyLapland serves as your own portal, where you can view and manage your booking and customise your Small Folk’s personal information for Father Christmas.

MyLapland allows you to:

- Update your Small Folk name(s) for a limited period.
- Manage your booking: add extra tickets or reschedule your visit to a different date and time (subject to availability), and review your cancellation options within the 7-day cooling off period.
- Purchase Magical Extras: additional invitation boxes and jingles.
- Personalise your visit: enter details about your Small Folk (recommended a few weeks prior to your visit).
- Upgrade to Golden Experience.

You can access your MyLapland account by clicking the ‘MyLapland’ button at the bottom of your email confirmation or via the link below:

 

[MyLapland](https://b2c.laplanduk.expian.io/my-bookings/request-magic-link)

 

Please see guidance on how to log into MyLapland [here](https://kb.laplanduk.co.uk/knowledge/knowledge/how-do-i-log-into-mylapland?hsLang=en).

 

**Please note:** during ticket release and when our booking system is open, MyLapland will be closed. This will reopen shortly after ticket release has come to a close.

 

Should you have any trouble accessing your MyLapland account, please contact us by using our [Contact Form](https://kb.laplanduk.co.uk/knowledge/kb-tickets/new?hsLang=en).

- [Ticket Release/Ticket Questions](https://kb.laplanduk.co.uk/knowledge/ticket-release-ticket-questions?hsLang=en)
- [MyLapland](https://kb.laplanduk.co.uk/knowledge/mylapland?hsLang=en)
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- [Refunds and Cancellations](https://kb.laplanduk.co.uk/knowledge/refunds-and-cancellations?hsLang=en)
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