Skip to content
CONTACT US
Back To Website
  • There are no suggestions because the search field is empty.

Can I bring my assistance dog to Lapland?

We welcome trained assistance dogs at Lapland. 

Assistance dogs must meet the criteria of the Equality Act and laid out in the Equality and Human Rights Commissions guidance (2017).  

This means your dog needs to have been trained: 
• not to wander around the site or approach other customers 
• only to go to the toilet on command in designated areas of the site 
• to sit or lie quietly next to their owner 

If the dog does not meet these requirements and is not a trained assistance animal, 
unfortunately we cannot accommodate them. They will not be permitted entry or will be asked to leave for the safety of other customers.  

Please note: Due to the nature of our event, we cannot accommodate dogs in training. 

For safety reasons, assistance dogs are not permitted on Father Christmas' Frozen Pond. If you plan to ice skate, please arrange for someone in your party to care for your dog during that time. 

While we recognise the important support a range of animals can provide, at this time we are not equipped to offer access to any other animals apart from trained assistance dogs.

We provide water bowls and a spending area at the start and end of the experience. Please bring food and a bowl if needed. 

If you are attending with your assistance dog, please inform us in advance via 
our contact form, at least 7 days prior to your visit so we can note it on your booking. 
 
For everyday venues such as shops, we understand there is no requirement to let people know you are bringing an assistance dog. Because of the nature of our event, it’s important for us to know in advance, so we can prepare to meet your needs and prepare our staff teams. 

If you still have any questions or concerns after reading our guides and FAQs, please contact us.