Visit Information
This category will help you prepare for your visit to Lapland, including directions, what to wear and other useful information.
- What is the Lapland Experience?
- What's included in the booking? (Visit Walkthrough)
- Where is LaplandUK?
- What are the differences between the Manchester and Ascot Experience?
- Why can't adults visit Lapland without children?
- What age is your experience suitable for?
- What time should we arrive? (Ascot)
- What time should we arrive? (Manchester)
- What should we wear while visiting Lapland?
- Do I need to download my tickets to enter Lapland?
- What does it mean to be on 'Team Reindeer' or 'Team Husky'?
- Can we go through the experience with another booked group?
- Can we split our booking in two?
- We are running late - What will happen when we arrive?
- What happens if we are running late?
- What are Jingles?
- How do I collect my Jingles?
- Do you offer parking for our visit?
- Do you offer parking for Coaches/Mobile Homes?
- Taxi Services - Arriving and Leaving Lapland
- Can we stay overnight at Lapland?
- Can we leave/store our luggage while visiting?
- Can you recommend any hotel/ accommodation for your Ascot experience?
- Can you recommend any hotel/ accommodation for your Manchester experience?
- Allergy Information
- Do you have an allergen-friendly gingerbread for decorating?
- Can I return to previous areas, like the Elven Village after meeting Father Christmas?
- Can we go ice skating in Lapland?
- Will there be real reindeer at Lapland?
- I forgot to give my child's personal details - What do I do?
- Can we give Father Christmas presents to hand out?
- When do we visit Father Christmas/ Leave the Elven Village?
- Will Father Christmas know my infant/ baby's name?
- Do children receive a gift from Father Christmas while visiting?
- Can we swap our Husky for another one?
- Can we arrange presents for Father Christmas to hand out prior to our visit?
- Can I exit and re-enter the event during the experience?
- Can I bring a pushchair/ pram?
- Do you have toilets available at the event?
- Am I allowed to smoke while visiting Lapland?