Ticket Release/Ticket Questions
Here you can find answers to all questions surrounding purchasing tickets for our magical Christmas Experience.
- Can I Buy Tickets Someone Else Is Selling?
- I have not received an email with booking links - What do I do?
- My payment did not go through - What do I do?
- Who Is Allowed To Attend On A Child Ticket?
- Do you offer discounts for Blue Light workers? (NHS, Military, Ambulance, and Fire Department)
- What Information Do I Need To Make A Booking?
- Is There A Second Booking Window?
- Do you offer payment plans?
- What are your tour times?
- Why Are Adult And Child Tickets The Same Price?
- How do I make a booking for more than 8 (eight) people?
- When are tickets on sale?
- Where Do Tickets Go On Sale?
- How Much Are Tickets For Lapland?
- Can I move my booking between London/Ascot and Manchester?
- Will there be a second Ticket Release for Manchester?
- Do you offer complimentary tickets for charities or individuals?
- What's included in the ticket price?
- When will my booking confirmation arrive?
- What's included in the experience/ticket price/Lapland Tour?
- I ordered an additional box that I don't need - Can I have a refund?
- I have made 2 bookings by mistake - Can I have a refund?
- Can we merge our booking with someone else?
- My postal address is incorrect, how do I update it?
- I have emailed you but not heard back - What can I do?
- I couldn't complete the payment while booking - Have I lost my booking?
- Can I transfer my booking to another family?
- Do you have a phone number for customer service?
- How do I book tickets for LaplandUK?
- Is the experience the same every year?
- We have booked for 8 people, but want to bring 9 - What can we do?