I have submitted evidence to support my PA ticket, when will I hear back?
Once you have submitted your supporting documentation for the purchase of your PA ticket, this will be reviewed within a few weeks after it has been received.
Please note that failure to provide one of the forms of evidence listed below will result in the PA concession ticket being removed from your booking:
• An Access Card (+1 symbol)
• The front page of a DLA (Disability Living Allowance) letter
• The front page of a PIP (Personal Independence Payment) letter
• The front page of an Attendance Allowance letter
• The front page of a Carer’s Allowance letter
• A Certificate of Vision Impairment (CVI) or BD8 form
• A recognised Assistance Dog ID card
Please see our full PA Policy for further information.