What is Superstar Day?

Our greatest wish is for all children to experience the magic of Christmas.

 

Our Superstar Day is a specifically adapted show, tailored for those with additional needs. We are proud to be the first company in the UK to designate a specific adapted day, allowing greater flexibility and support for those with additional needs.

 

We are delighted to announce that our 2025 Superstar Day will take place on the 26th of November and will be available for both our Ascot and Manchester experiences. 

 

The logistics and management of running our Superstar Day differ from our standard day, and all tours operate at a significantly reduced capacity. Tours are, therefore, quieter with improved accessibility and offer additional support of medics and BSL signers, if required.

For guests who are hard of hearing and would like to request BSL signers, once you have made a booking, please email accessibility@laplanduk.co.uk with your booking reference and tour time. For wheelchair users, we remove furniture from several of the sets to allow greater access.

 

Our Superstar Day is very popular, and places are secured on a first-come, first-served basis.

 

Please note: Although our Superstar Day is our only full day of reduced capacity tours, we can also recommend our 8 am and 8:30 am standard tours for booking groups that are looking for a quieter tour and reduced capacities.

 

As the first tours of the day, your tour group will be amongst the first to reach the Elven Village, therefore, the time spent here will be quieter than if you attended at a later tour time. Your tour group will also be the first to visit Father Christmas' woodland home, meaning fewer families will be in Compass' lobby, prior to your visit to Father Christmas!

 

LaplandUK wishes to be fully inclusive and transparent about access for our guests with additional needs.

 

For more information about Accessibility at Lapland, follow the link below:

 

 

Here, you’ll find our detailed Accessibility Guide and Frequently Asked Questions.

 

If you have any further questions or concerns after reviewing the guides, please don’t hesitate to contact us at accessibility@laplanduk.co.uk. We’ll do our very best to assist you further.