What is your Personal Assistance (PA) Tickets Policy?
We understand that some guests require additional assistance. At LaplandUK, we offer Personal Assistant (PA) concession tickets on every tour across the event.
Our PA concession tickets are sold at a 50% discounted rate, and to ensure as many families as possible benefit from a PA concession ticket, these are limited to one per booking.
Guests can select one PA concession ticket during the booking process.
Once a booking has been made, guests will be contacted to upload their PA concession ticket evidence. We currently accept the following:
Letter/notice of entitlement for DLA, PIP, AA, or Carer's Allowance
Blue parking badge or Disabled Freedom Pass
DID Card or Access Card*
*Although we acknowledge the Access Card as a valid proof of eligibility, we do not actively participate in the scheme.
Please be aware that LaplandUK's policy allows for a maximum of one concession ticket for a personal assistant per booking.
When the PA evidence has been provided, the PA concession ticket will be approved on the booking. Failure to provide evidence will result in the PA concession ticket being removed from the booking.
All Personal Assistant concession tickets must be booked and approved prior to visiting, including our Superstar Day.
When the PA evidence has been provided, the PA concession ticket will be approved on the booking. Failure to provide evidence will result in the PA concession ticket being removed from the booking.
All Personal Assistant concession tickets must be booked and approved prior to visiting, including our Superstar Day.
If guests arrive on the day of their visit without a PA ticket, the Personal Assistant will be refused entry.
LaplandUK wishes to be fully inclusive and transparent about access for our guests with additional needs. For more information about Accessibility at Lapland, follow the link below:
Here, you’ll find our detailed Accessibility Guide and Frequently Asked Questions.
If you have any further questions or concerns after reviewing the guides, please don’t hesitate to contact us at accessibility@laplanduk.co.uk. We’ll do our very best to assist you further.