What is your Personal Assistant (PA) Tickets Policy?
Where either Small Folk or Big Folk have access needs, we offer Personal Assistant (PA) concession tickets to support their visit.
Guests are able to select one PA concession ticket during the booking process. A Personal Assistant must be over the age of 16 and capable of assisting the guest with their access needs.
All children visiting LaplandUK are required to be accompanied by an adult.
As such, purchasing an accompanying adult ticket does not incur any additional cost beyond what is standard for other visitors. However, LaplandUK recognises that a supporting adult may need to spend time assisting a child with access needs.
In acknowledgement of this, we offer the Supporting Adult a PA ticket at a 50% discount. This is a discretionary gesture of goodwill and is not a legal requirement.
All applications for additional PA concession tickets will be reviewed on a case-by-case basis. Approval is discretionary and is not automatically guaranteed.
If you are unable to select a Personal Assistant concession ticket during the booking, please complete your booking and contact us immediately. Our team will assist in adding a PA ticket to your booking.
Please do not make separate bookings to obtain multiple PA tickets, as guests visit Father Christmas in their booked groups, and doing so will result in your family being separated.
If you have any further questions or concerns after reviewing the guide, please don’t hesitate to contact us.